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Privacy Policy | smjl Official Casino Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, ID verification, payment methods, and device technical data.
  • Why we collect it: To process payments, verify your age, prevent fraud, and comply with Philippine laws.
  • Who sees it: Only our internal secure team and trusted partner payment or verification providers.
  • Retention: Kept for the life of your account and as long as required by legal gambling regulations.
  • Your Control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how smjl handles personal information when you use our platform. This policy applies to all users accessing our website and mobile application within the Philippines.

Please note that this policy does not apply to third-party websites. If you click a link to leave our platform, we are not responsible for the privacy practices of those external sites. We encourage you to read the privacy statements of any third-party service you encounter.

2. Personal Information We Collect

We only collect data necessary to provide a secure and fair gaming environment. The information is grouped as follows:

Account & Identity

Basic profile information used to create your account and manage your login credentials.

Verification Documents

Government-issued IDs used to confirm your legal age and identity (KYC) as required by law.

Payment Data

Transaction records and payment method details used to facilitate deposits and withdrawals.

Gaming Activity

Records of games played, wager amounts, and win/loss history to ensure fair play and account security.

Technical Data

IP address, browser type, device identifiers, and operating system to optimize site performance.

Communication Records

Logs of your interactions with our support team to resolve queries and improve service.

3. How We Collect Data

We gather information through three primary channels:

  • Directly From You

    Information provided during registration, identity verification, and support requests.

  • Automatically

    Technical data collected via cookies and server logs while you navigate our platform.

  • Partner Providers

    Data from our payment processors and verification services to confirm transaction validity.

4. Why We Use Data

Your data is used for the following essential purposes:

  • Managing your account and processing financial transactions.
  • Verifying that users are of legal gaming age and authentic.
  • Detecting and preventing fraud, money laundering, and multi-accounting.
  • Improving user experience by personalizing content based on preferences.
  • Fulfilling legal obligations required of gambling operators in the Philippines.
  • Sending promotional updates (only if you have explicitly opted in).

5. When We Share Data

We do not sell your personal data to third parties. We only share information with trusted partners essential to our operations:

  • Service Providers: Payment processors, identity verification agencies, and technical infrastructure hosts.
  • Legal Authorities: When required by applicable law or to comply with a valid legal request from regulatory bodies.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: Data transmitted between your device and our servers is encrypted.

Access Control: Only authorized personnel with a business need can access sensitive user data.

Payment Isolation: Sensitive payment details are handled by secure processors, not stored in plain text on our servers.

Monitoring: We continuously monitor our systems for unauthorized access attempts.

7. Cookies and Tracking

We use cookies to remember your preferences and maintain a secure session. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency, you have the following rights regarding your data:

Access & Correction

Request a copy of your data or correct inaccuracies.

Deletion

Request the removal of your personal information.

Objection

Withdraw consent for marketing or object to specific processing.

Portability

Request your data be moved to another service.

To exercise these rights, please contact our support team via the channels available on this site. Note that we must retain certain data even after account closure to comply with anti-money laundering (AML) and gambling laws in the Philippines.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we only keep data for the period required by applicable law in the Philippines to satisfy regulatory, tax, or legal obligations.

10. Age Limits

Our services are strictly reserved for individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately, and any funds will be handled according to our legal obligations.

Parents or guardians who believe a minor has created an account should report this immediately via our Support page.

11. Cross-Border Transfers

To provide a global-standard gaming experience, some of our technical and service providers may operate outside the Philippines. In such cases, we apply necessary safeguards to ensure your data remains protected according to our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through our official channels.

Contact Support Team